Shipping & Returns Policy

📦 SHIPPING & DELIVERY

For Retreat Materials & Physical Goods (if applicable):

• Shipping Fees: All shipping fees are clearly listed at checkout. We do not charge hidden fees. If shipping is free, it will be clearly noted.

• Delivery Method: We ship via USPS, UPS, or FedEx, depending on your location and the product ordered.

• Delivery Timeframe: Orders typically ship within 3–5 business days, with delivery expected within 7–10 business days from the shipping date.

• Tracking Information: You’ll receive a tracking number by email once your order has been shipped.

For Retreats & Digital Goods:

• Digital Products (e.g., guides, recordings, retreat prep materials) are delivered via email or secure download immediately after payment.

• If you do not receive your digital content within 24 hours, please contact us at hello@nicaylaretreats.com so we can assist you.

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🔁 RETURNS & REFUNDS

We want you to feel safe and supported in your healing journey. Please read the following refund policies carefully:

For Retreats:

Because our retreats require extensive preparation and space is limited:

• Deposits are non-refundable.

• If you cancel 30 days or more before the retreat start date, you may request a refund for any amount paid beyond the deposit.

• Cancellations made within 30 days of the retreat are not eligible for a refund unless your spot can be filled from our waitlist.

• If Nicayla Retreats cancels the retreat, you will receive a full refund, including your deposit.

For Digital Products:

• Due to the nature of digital goods, all sales are final.

• If you did not receive your product or received a damaged file/link, please contact us within 7 days for assistance or replacement.

For Physical Products (if sold):

• Items may be returned within 14 days of delivery if unused, unopened, and in original condition.

• Buyer is responsible for return shipping costs unless the item was defective or incorrect.

• Contact us at hello@nicaylaretreats.com to initiate a return.

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🧾 CHARGEBACKS & DISPUTES

If you experience any issues with your purchase, please contact us first so we can resolve the matter directly. We are committed to transparency and customer satisfaction.

Chargebacks may lead to account restrictions and extra fees. Resolving issues directly helps maintain a smooth and respectful experience for everyone.

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🔒 PRIVACY & TERMS

Your privacy matters to us. Our [Privacy Policy] and [Terms & Conditions] are available at the footer of every page and outline:

• How we handle your data

• Terms of service for all products, retreats, and digital goods

• Legal disclaimers for plant medicine use (if applicable)

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❤️ NEED HELP?

Our team is here for you. If you have any questions about shipping, returns, cancellations, or anything else, email us at support@nicaylaretreats.com. We aim to respond within 24–48 hours.